CaaS

Contact Center as a Services

Customer service solutions

Contact Center as a Service (CCaaS) is a cloud-based platform designed to empower companies with efficient and flexible management of customer interactions. By merging advanced automation with highly effective human engagement, it drives digital transformation, ensuring exceptional connectivity, performance, and customer experience.

Agent

Agent

  • Omnichannel service
  • Access via WebRTC and mobile
  • Service history
  • Call recording
  • Screen recording
  • Customer history
  • Voice satisfaction surveys
  • Scheduled callback
  • Service supervision
  • Monitoring
  • Dashboard and reports
bot

Bot Assistants

  • Chat and Voice Bots
  • Basic analytical chatbot
  • Advanced chatbot with NLP and AI
  • ChatGPT integration
  • Integration with WhatsApp, webchat, and Facebook Messenger
  • Basic voicebot
  • Advanced voicebot with integration capabilities
  • Voicebot with voice biometrics
  • Low-code interface
channel

Channels

  • Active and receptive omnichannel
  • Voice
  • WhatsApp
  • Webchat
  • Email
  • Web form
  • SMS
  • In-person support
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Messaging

instant messaging with fast and efficient communication.

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Videoconferencing

Remote face-to-face connection.

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Real-time collaboration

Teamwork without barriers.

Integration with AI to optimize sales with real-time insights.

Automation and AI integration

Tools like real-time transcription and intelligent call routing.

Improved Customer Experience

Faster, personalized interactions through chatbots and virtual assistants.

Increased Efficiency

Automation of routine tasks allows agents to focus on complex issues.

Enhanced Productivity

Real-time insights and AI tools support agents in delivering better outcomes.

Cost Savings

Streamlined operations reduce operational expenses.

Proactive and Continuous Support

Predictive analytics for issue prevention and 24/7 availability.

Data-Driven Decisions

Actionable insights from customer interactions improve strategies.

Integration with the main CRMs on the market.

Personalized Service

Access to customer data allows agents to deliver tailored interactions.

Streamlined Processes

Automatic data synchronization saves time and reduces manual efforts

Boosted Productivity

Features like click-to-call and unified dashboards enhance efficiency.

Better Decision-Making

Combined analytics provide actionable insights for managers.

Cost Reduction

Centralized access management decreases technical support costs, resolving issues related to lost passwords or access problems

Internal and External Threat Prevention

Multi-factor authentication and adaptive authentication enhance protection against cyberattacks and malicious activities.